Medzhub 

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Rated 5 out of 5 stars

My experience with Valuca and Marco in …

My experience with Valuca and Marco in particular has been second to none. This was the first time I purchased from Valuca - but it definitely wont be the last. Nothing was a bother and the customer service was exceptional!!

Date of experience: May 26, 2017

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Rated 5 out of 5 stars

Moroccan tan leather footstool

I'm thrilled with my tan leather Moroccan footstool/pouf. It is beautiful. I can't believe I found it at such a good price. The delivery was quick too. I'm very impressed. Thank you.

Date of experience: May 20, 2017


Rated 5 out of 5 stars

Cushion covers

I purchased two ottoman covers - they were dispatched quickly and looked like their photos on the website - they are now enjoying lots of love and attention in our home.

Date of experience: April 26, 2017


Rated 5 out of 5 stars

Moroccan leather pouffe

Excellent service goods arrive before due date over the Christmas New Year period. My purchase was exactly as shown on the website. Very happy customer. Valuca highly recommend.

Date of experience: January 05, 2017

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Rated 5 out of 5 stars

Prompt delivery, good product.

So happy to receive my moroccan pouf. The natural colour is lovely and is very close to the photograph on the website. If anything I would say it is slightly less 'pink' in person. As previously mentioned in other customer comments, it does smell a bit so I'm currently airing before I stuff it. Overall very happy, and this was the best price I could find online or in stores. Thanks.

Date of experience: June 16, 2016


Rated 5 out of 5 stars

The Moroccan pouffe rules!

Excellent pre-sale customer service, speedy delivery and a great product. It was a birthday present, sent direct. Recipient was delighted and very impressed with the quality. As other reviewers have observed, he found the pouffe had a strong smell of goat. But this quickly disappeared, after he tethered it outside for a few hours.

Date of experience: April 19, 2016


Rated 5 out of 5 stars

Beautiful leather ottoman

Our tan leather pouffe arrived very promptly, and within just a few days to us in Tasmania. It is beautiful with a lovely colour and stitched pattern. It appears very well made. It does have a strong 'meaty' leather smell at the moment, but I'm told that is normal and will fade soon. Would definitely recommend Valuca to friends and we would buy from them again!

Date of experience: June 08, 2016

Reply from Medzhub

Thank you for the feedback, we source our Pouffes from first class artisans in Morocco to ensure only the highest standards. The smell will fade, but the item will be a long lasting centrepiece of your home, enjoy.


Rated 5 out of 5 stars

Very prompt delivery. Pleased with my products

My order arrived within 3 days. The pouf is lovely and looks exactly like the pic. My floor runner is not quite what I thought but I like it and sm happy with the quality snd price. Will definitely shop with valuca again.

Date of experience: February 25, 2017

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Rated 5 out of 5 stars

Recommend highlyu

The Ottoman we ordered was exactly as described, the colour was perfect and the price was very reasonable. The package arrived within four days. It was challenging to fill with the crumbed foam but we did it eventually.

Date of experience: July 29, 2016

Reply from Medzhub

Thank you for the feedback we are thrilled that your experience with Valuca was a great one.


Rated 5 out of 5 stars

So helpful and amazing products!

I was so impressed with thee service I received when I had an error with my discount code at the checkout, they were lovely enough to refun me the difference. I pouffe is in incredible and if my house was bigger I would buy 1 in every colour!

Date of experience: March 03, 2016

Reply from Medzhub

Thank you so much for your feedback, first class Customer Service is our No #1 priority. We are so happy you found your experience to be a great one!


Rated 5 out of 5 stars

Fantastic Quality, Price, Delivery

Thank you, we are very pleased with the quality of our rug, the speed of delivery and the price was comparable with others selling the same product. Will absolutely recommend and use again .

Date of experience: July 07, 2016

Reply from Medzhub

Hi Jason thank you so much for your feedback. We are so happy you found your experience to be a great one!


Rated 5 out of 5 stars

Super fast

I purchased an ottoman on the Thursday evening online & received it Tuesday morning. great quality, phenomenal delivery time (for me anyway in NSW) & totally affordable designs. Would purchase from valuca again happily!

Date of experience: November 06, 2016

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Rated 5 out of 5 stars

Excellent rugs and quick delivery

I ordered 4 rugs recently and not only are they absolutely stunning but I also appreciated the speedy manner in which they were delivered. I will be ordering more rugs again shortly.

Date of experience: April 26, 2016

Reply from Medzhub

Hi Brigitta,

Thank you for your positive feedback! We really appreciate it.

Valuca


Rated 3 out of 5 stars

The Round Moroccan Pouffe Ottomans …

The Round Moroccan Pouffe Ottomans Genuine Tan Leather were not in stock when I initially went to order, however received a follow up email when the items were back in stock. The Ottomans are beautiful, however the zip broke on one of the Ottomans (I ordered two) when I went to close after filling with bean bag balls.

Date of experience: January 01, 2017


Rated 5 out of 5 stars

Such a beautiful piece! Very pleased.

The ottoman is exactly as described - high quality leather, beautifully made and very robust. Overall, I found it better than I was expecting, although all the favourable reviews gave me the confidence to proceed with purchase. Delivery was super quick! Highly recommended.

Date of experience: December 15, 2016

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Rated 5 out of 5 stars

Valuca review

The website was easy to use. I was given a promo code to enter in but it wouldn't copy over and then disappeared. I contacted Valuca and they rectified this straight away. Great service!!!

Date of experience: November 07, 2016


Rated 2 out of 5 stars

Smelt so bad I couldn't keep inside apartment

I was really excited about ordering this ottoman - leant in to inhale the leather when it first arrived which was a huge mistake. The smell of the goat leather was really, really bad. It's been outside on my balcony for about 6 weeks and I have tried treating it with leather cleaning products and lemon essential oil to dilute the smell. Have spent about $50 on products to make it usable. This has helped a little but I am unlikely to be bringing it inside anytime soon. A disappointment as it looks good with nice stitching and I had wanted to use immediately. It would stink out my entire flat if left inside. I'd consider buying from an actual retail outlet rather than online.

Date of experience: March 14, 2016

Reply from Medzhub

Hi CR, we do really appreciate our customers honest feedback, so thank you.

Due to the natural tanning process used to make authentic Moroccan Pouffes (where no chemicals are used during the dying process) the leather does have a stronger smell than other mass produced leather products. If the Pouffe is aired for a week or two the smell does subside it is just a normal process of the leather drying out

As you are aware our website clearly indicates that if you are not happy with your purchase than you have 30 days to return it.

Providing first class customer service is our priority and that is why we understand that although our products are of the highest quality, some people may want to change their minds.

Please get in touch with us if you wish to return your purchase.

Kind regards, Valuca